Work Experience

Work Experience

Consultant

AETNA

Fremont, CA

(Jan,14 - July,15)

As the Lead Product Specialist, spearheaded the design and development of new products and services in the Obamacare space.

Championed cross functional brainstorming efforts to facilitate understanding of the Affordable Care Act (ACA) requirements. Also analyzed the revenue impacts and devised cost-effective rollout strategies leading to 100% compliance.
Mentored a team of Business Analysts through complex issue resolution and risk management scenarios
Designed validation strategy which helped uncover discrepancies worth $13 million and avoided fatal regulatory repercussions.
Successfully led strategic integration efforts during complex mergers and acquisitions in the purview of Healthcare Reform, the cornerstone of Obamacare.
Smartly estimated workload in order to manage resources and schedule across projects in the Health Care Reform (HCR) program.

AETNA

Fremont, CA

(Jan,12 - Jan,14)

As a product designer, enabled product owners to explore creative feature sets to meet business strategy goals faster and cheaper.

Conceived of and owned a proof-of-concept for a Scalability effort which enhanced the system productivity by 65%, cut down manual efforts by 50% and helped secured funding worth $6.5 million
Devised a strategy for Women’s Health Reform initiative which helped cut down development costs by 50%.
Managed deliverables and coordinated design reviews, QA triaging, UAT, deployment, issue resolution and risk management, cutting Project Manager’s workload by 50%.
Devised a dashboard to keep track of critical statuses cutting the email traffic by 60%.
Galvanized a Medicare project that had been stagnant for months and revamped requirements to pseudo-algorithms to motivate the development teams.
Led ideation sessions to come up with a design that helped cut design review time by 25%.

PMI

Walnut Creek, CA

(Jan,10 - Jan,12)

AETNA

Hartford, CT

(Mar,08 - Aug,10)

AETNA

Pune, India

(2005 - Mar,08)

As an APM, worked with the PM to gather relevant user data and mine insights through quantitative and qualitative analyses.

Analyzed user surveys, performed feasibility study of business needs, aggregated estimates to prepare Product Roadmaps.
Piloted user interview efforts with end users to glean actionable insights and subsequently led efforts to implement them for the web based system.
Analyzed user workflows, dependencies and performed capability gap analysis in order to suggest improvisation that cut the time a loan analyst spent on an Investigation case by 70%.
Helped tweak fault detection and investigation algorithms.
Played active role in the cutting loses effort during regulatory seizing via strategic liquidation of assets.

As a Business Analyst, liaised with cross functional teams to deliver products and solutions.

Liaised with business partners, compliance/regulatory teams, technical and architecture user groups of 30+ teams in order to devise protocols and guidelines to reconcile operations of the entire organization to a new ‘sensitive data protection regulation’ . This stringent timeline and multimillion dollar effort spanned across various platforms and technologies e.g. Mainframes, Java, .Net etc.
Drove product vision, associated lines of business, design and execution based on analysis of competitive landscape, customer needs and current system capabilities (standalone products).
Formulated the core algorithm to function as a central business rules engine to be accessed across applications.
Analyzed aggregated reports from across units to provide inputs for strategic planning for the following years. Additionally, identified Key Performance Indicators for the team to focus on, based on the goals roadmap.

As a developer, delivered optimally designed bug free code.

Independently owned the algorithm and design specification of a module which interacted with several other legacy upstream and downstream code bases.
Thoroughly performed QA testing and Integration testing to achieve 100% UAT success.
Detailed performance oriented design and testing to deliver increased throughput.
Provided tireless deployment and post-deployment support to ensure 100% customer satisfaction during warranty phase.

Co-founded the San Francisco chapter of ‘Lean in’.
Active Volunteer in fund raising and event management for CRY (Child Rights and You), a non-profit organization that aims to restore children’s rights in India.
Mentored and Volunteered at Technovation.
Organized internal BA forum to evangelized good BA practices via fun learning events including but not limited to role plays, tech talks, quizzes, do it yourself activities.
Co-Authored a much appreciated paper on Consumer Directed Health Plans (CDHP)
Blogged on topics like Women’s Health, Obamacare and how it’s changing the competitive landscape in the Health Insurance Domain, Best BA practices.

"The best way to express gratitude is to pay it forward."